Case Studies

"Elyn's returns solution has revolutionized our returns experience, introducing unprecedented efficiency and elevating customer satisfaction. Their solution harmonizes flawlessly with our commitment to excellence in service." - Caroline Jacquet, E-Commerce Director, M. Moustache

"Online exchanges were a frequent request from our customers, so Elyn was a clear next step for us. We wanted to keep our customers happy." - Gwendoline Vieira, E-Commerce Director, Vanessa Wu.

“I’m committed to making menstrual-wear shopping stress-free and joyful. Partnering with Elyn means every customer can have an effortless and satisfying experience with us.” Mathilde Houset, Smoon Founder

“Elyn completely revamped our returns process and solved logistical issues that were causing us problems for a while. It’s great to now have an effective platform that automates returns, keeps our customers happy and even retains revenue on returns.” Edouard Caraco, Co-Founder

"Elyn's portal transformed our online returns and exchanges, bringing a new level of efficiency, customer satisfaction, and cash retention. Their approach also aligned seamlessly with our dedication to superior service." - Dorian Candavoine, Digital & Omnichannel Director, Balibaris.

“In our effort to optimize our customer experience, implementing Elyn’s solution was an obvious choice. They’ve helped us increase our bottom line while keeping our customers happy.” Pablo Lafaurie, Owner.

"Elyn's Instant Exchanges elevated our overall customer experience, aligning perfectly with the Paul & Joe ethos." - Paul Albou, Owner, Paul & Joe.

“We were a footwear company experiencing a high online refund rate, and Elyn changed this. Today, a large amount of return requests convert into exchanges and we ensure our customers are satisfied.” Alexandre Suermondt, Co-Founder, Angarde.

“Elyn saved us revenue that would’ve been lost to returns and totally upgraded our post-purchase experience.” Jean-Baptiste Richard, Co-Founder, Maison Labiche

"With Elyn, our returns process is fully automated, and we have access to detailed data and analyses on our returns." Guillaume Brissaud, Logistics Manager, Hindbag.