Redefining returns with
online exchanges

Convert e-commerce returns into exchanges with the leading portal
for fashion, apparel and footwear brands

Proudly trusted by top brands
Refund rate reduction

with automated exchanges & store credit

Less time spent

handling customer support tickets

Vanessa Wu products shot
“More and more of our customers wanted to be able to exchange items ordered online. Our system didn't allow us to handle exchanges at the time. Since we've implemented Elyn, 30% of our returns are now exchanges.”

Gwendoline Vieira
CDO of Vanessa Wu

Hindbag product preview
“Elyn has revolutionized the way Hindbag manages customer returns. The process is fully automated, and we have access to comprehensive data and analysis on our returns. Since we implemented Elyn, 41% of our returns are now exchanges.”

Guillaume Brissaud
Logistics Responsible of Hindbag

Nénés Paris product preview
“We have always done exchanges, but it was a manual job. The complexity was in reserving the stock: we had to do it manually, which made us lose a lot of time, and often the stock was no longer available. Since we implemented Elyn, 25% of our returns are now exchanges.”

Juliette Petit
Co-Founder of Nénés Paris

Propel your customer experience to the next level

From purchase to returns, all-around solutions for your customer

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Automated Returns

Optimize your brand’s return experience and economics.

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Return Analytics

Unlock growth with all the data you need about your returns.

Seamless Returns

Elyn’s return portal: Turn refunds into automated exchanges, store credit and gift cards .

Automated Exchanges

Let your customers make online exchanges,
automated and in sync with your CMS.

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Instant Exchanges

Allow your customers to make a lightning fast exchange.

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Gift Cards

Enable your customers to get a topped-up gift card
or store credit instead of a refund.

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Refund rate reduction
Time saved for support teams

See automated exchanges in action

Customers can pick options that fit any scenario: exchanges for a different size, color or product (regardless of price). 


Track real-time returns data, down to the SKU level

Real-Time Visibility

Get an instant snapshot of your return performance metrics. Revealing the direct impact
of exchanges on revenue and the dynamic trends that shape a superior return experience.

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Return Reasons Overview

Dive into the 'why' behind each return. Turn insights into action
for a more refined customer experience.

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Find out how Elyn
delivers results

Book a demo

Discover why leading brands trust Elyn for online exchanges