Online Exchanges

Enable your customers to make online exchanges, automated and synchronized to your CMS

Automated Exchanges

Your customers can request an exchange for another variant of the same product, or for another product entirely, even for items with a different price. Providing exchanges enables our clients to lower their refund rate up to 30%.

“More and more of our customers wanted to be able to exchange items ordered online. Our system didn't allow us to handle exchanges at the time. Since we've implemented Elyn, 30% of our returns are now exchanges.”

Gwendoline Vieira
CDO of Vanessa Wu

“Elyn has revolutionized the way Hindbag manages customer returns. The process is fully automated, and we have access to comprehensive data and analysis on our returns. Since we implemented Elyn, 41% of our returns are now exchanges.”

Guillaume Brissaud
Logistics Responsible of Hindbag

“We have always done exchanges, but it was a manual job. The complexity was in reserving the stock: we had to do it manually, which made us lose a lot of time, and often the stock was no longer available. Since we implemented Elyn, 25% of our returns are now exchanges.”

Juliette Petit
Co-Founder of Nénés Paris

Turn returns into exchanges

Help your customers easily request an exchange, instead of having them return and re-order

Seamless user experience

Make the return experience as enjoyable as the
shopping experience

Define your exchange policy

Tailor every aspect of your exchange policy: free or return fees, custom trial periods, return label fees, policies by country and more

Up to 30% of returns are converted to exchanges
with Elyn, reducing your refund rate

Help your customers get the perfect fit effortlessly.

More than 60% of returns are size-related. Providing exchanges enables your customers to get the perfect fit without the hassle of having to re-order.

Your customers can exchange their item for a different size or color in a few clicks, or make an exchange for a different product, even at a different price.

Exchanges with Elyn are fully synced with your entire tech stack

Offer more than classic exchanges

Make personalized product recommendations by integrating your own recommendation engine.
‍
Your customer can even make an exchange for a higher-priced item, allowing brands to make online upsells.