Nénés Paris reduces refund costs by 32% with Elyn

Before Elyn, Nénés was refunding nearly all of its returns and spending vast human resources on facilitating manual returns. On top of that, the brand had a growing concern of the environmental damage this return process might be causing.

On the customer’s side, they were faced with a difficult-to-use and time-consuming returns process that left some unsatisfied with their post-purchase experience. Nénés decided it was time for a change and introduced Elyn’s Returns Interface to improve their post-purchase experience, retain cash spent on returns and reduce the carbon footprint of said returns.

Elyn’s implementation was used as a funnel to mitigate all of these constraints. Introducing automated exchanges and voucher generation would ease the complex operations that come with processing returns. These services quickly helped the brand reduce the amount of customer support return-related tickets by -45%.

Furthermore, Elyn’s integration with the brand’s tech stack provided Nénés with real-time granular data on return reasons. This helped the brand give customers pre-purchase documentation on sizing & fit to help reduce returns, reducing Nénés’ return rate and carbon footprint right from the source.

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4 weeks after implementing Elyn’s solution, Nénés was able to retain up to 32% of the cash it would’ve otherwise spent on refunds.

Thanks to Elyn’s automated return & exchange process, the teams at Nénés were able to refocus their energy on creating products their customers love.

Implementing Elyn has helped Nénés reach their goals:

1. Drastically reduce spending on refunds
2. Reduce carbon footprint on returns
3. Increase customer satisfaction by offering alternatives to refunds

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