As an alternative to a plain refund, customers can request a voucher via Elyn’s Return Interface.
Brands can decide to apply a bonification to vouchers, and add a cap.
For instance, a voucher can represent the returned item’s value + 10%, in the limit of 20€.
Applying a bonification creates a true incentive for choosing a voucher versus a plain refund, and guarantees your client will re-order !
Vouchers can take the form of discount codes or giftcards, depending on the brand’s CMS and toolstack.
Vouchers commit customers to spending their money within your e-shop.
Vouchers enable you to sidestep refunds while retaining the original order's funds.
Customers feel privileged with the bonus, fostering a sense of belonging.
Up to 40% of returns are re-converted into exchanges and vouchers with Elyn
Elyn’s voucher option is designed with the brands’ best interest in mind.
A given customer cannot request vouchers repeatedly thanks to Elyn’s workflows and rules to be decided by the brand.
Refunds can take a toll on your finances and affect your bottom line.
Our platform expands horizons by offering a plethora of refunds alternatives such as exchanges and vouchers, empowering customers to discover solutions that align with their preferences while keeping revenue intact for your store.
By presenting data-driven alternatives, you can reduce the frequency of refunds and simultaneously boost your revenue.
Discover why leading brands trust Elyn for returns excellence.